Increasingly, however, smart businesses are coming to realize that customers are their most important asset.

They know that loyal customers and customer satisfaction levels have critical commercial implications for them as a business. They know that without their customers, few of their other assets would mean much in terms of business sustainability and growth.

PF/AVVIDD Focuses on the integrated management of customer interaction across communications channels to retain and grow the value of the customer base Services include Contact Center Integration, Self-service, Interaction Management, Workforce Optimization and Operations.